CONTENTS AND HYPERLINKS
This website contains hyperlinks to third party websites which are the sole responsibility of such independent third parties, and use thereof is solely at your own risk. Neato has no control over the content or policies of such third party websites, and we are not responsible for (and under no circumstances shall be liable for) the contents, accuracy or reliability of any websites hyperlinked to this website, Those who choose to access information from this website (including any information obtained through any hyperlink) are solely responsible for the compliance of such information with any applicable law.
If you want to link to this website please contact webmaster@Neato.com before creating that link so the site may be previewed. Neato does not allow the unauthorized use of its logos, trademarks, or other graphics to create links. Text links are permitted upon approval and must be made to the site home page at www.neato.com rather than to any other specific pages within the site.
Neato is pleased to hear from its customers, however we do not accept or consider any creative ideas, suggestions or other materials related to products, services or marketing unless we have specifically requested them. Therefore, please do not send us any original creative materials such as product ideas or suggestions without first securing our prior written consent. Anything you disclose or offer to us by or through this website ("Disclosures"), including Emails to Neato or postings on interactive portions of this website, shall be deemed and shall remain the property of Neato. Any such Disclosure is PROVIDED ON A NON-CONFIDENTIAL BASIS with no obligation on our part to keep such information secret. Neato is free to use, for any purpose whatsoever, any Disclosure, including but not limited to publishing, or developing, manufacturing, and marketing products using such information. You hereby RELEASE Neato from any liability under any legal theory in connection with the use, modification, sale, or disclosure of any Disclosure. By uploading or otherwise providing any Disclosure to this website or Neato, you hereby grant Neato, to the extent you retain any rights, the unlimited, perpetual right to reuse, redistribute, modify and create derivative works from such Disclosure for any purpose and in any media without compensation, and you warrant that all "moral rights" in uploaded materials have been waived.
PRODUCTS AND SERVICES
Downloading software from this website does not give you title to such software, including any files, data and images incorporated in or associated with the software. Your use of any such software shall be only in accordance with the license agreement that is included with the software or presented upon download of such software. Software available on this website is copyrighted by Neato or its owner. Software may not be copied, redistributed or placed on any server for further distribution. You may not sell, modify, decompile, disassemble, or otherwise reverse engineer the software.
A description or reference to a third-party product, service or publication on this website (including any description or reference via hyperlink) does not imply endorsement by Neato of that product, service or publication.
Your purchase of products from this website is subject to our Terms of Sale for Online Sales which set forth terms applicable to the order, delivery and return of products offered through this website. If you do not agree to these Terms of Sale, please do not order products from this website. Products offered through this website shall be subject to the Return Policy set forth in the Terms of Sale and shall be warranted, if at all, through the written limited warranty provided in connection with such product. You may obtain a copy of the limited warranty applicable to a Neato's product free of charge at any time, including prior to purchase, by contacting Neato Customer Service at 1-800-984-9800.
NO REPRESENTATIONS OR WARRANTIES
Neato makes no representations or warranties that this website is free of defects, viruses or other harmful components. We shall not be responsible for any damages or loss that may result from the hacking or infiltration of this website or Neato's computer systems. YOU HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACKUP OF DATA AND/OR EQUIPMENT USED IN CONNECTION WITH THIS WEBSITE AND YOU AGREE TO HOLD NEATO HARMLESS FROM, AND YOU COVENANT NOT TO SUE US FOR, ANY CLAIMS BASED ON USE OF THIS WEBSITE, INCLUDING CLAIMS FOR LOST DATA, WORK DELAYS OR LOST PROFITS RESULTING FROM USE OF MATERIALS OR CONTENT FROM THIS WEBSITE.
The pages on this website may contain technical inaccuracies, outdated information and typographical errors. To the extent permitted by applicable law, and except for any explicit product warranty provided on this website, THIS WEBSITE IS PROVIDED "AS IS." NEATO DOES NOT MAKE ANY WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, NOR DOES IT IN ANY WAY GUARANTEE THE QUALITY, DATA CONTENT, ARTISTIC WORTH, OR LEGALITY OF INFORMATION, CONTENT, GOODS OR SERVICES THAT ARE TRANSFERRED, RECEIVED, PURCHASED, OR OTHERWISE MADE AVAILABLE OR OBTAINED BY WAY OF THIS WEBSITE. WE DO NOT WARRANT THAT THIS WEBSITE WILL BE ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
LIMITATIONS OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL NEATO BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOST PROFITS THAT RESULT FROM THE DISTRIBUTION OR USE OF, OR THE INABILITY TO USE, THE CONTENT OR MATERIALS ON THIS WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL NEATO'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS WEBSITE.
JURISDICTION AND CHOICE OF LAW
Neato controls and manages this website from its facilities in the state of Illinois. Unless otherwise stated, materials and content on this website are presented solely for promoting products and services in Illinois and the United States of America. Information published on this website may contain references to products, programs and services that are not announced or available in your country or region. We make no representation that such information, products, programs or services referenced on this website are legal, available or appropriate in your country or region.
TRADEMARKS AND COPYRIGHTS
Nothing on this website shall be construed as conferring any license under any product images, graphics or other intellectual property, including any right in the nature of trademark or copyright, of Neato or any third party, whether by estoppel, implication, or otherwise. All brands and names are the property of their respective owners.
Except as otherwise noted, Neato is the owner of all trademarks and service marks on this website, whether registered or not. All registered trademarks are registered in the United States of America (and other applicable jurisdictions).
Any unauthorized access, modification or change of any information, or any interference with the availability of or access to this website is strictly prohibited. Neato reserves all legal rights and remedies available to it and this disclaimer shall in no way be deemed a limitation or waiver of any other rights Neato may have.
Unless otherwise indicated, all material on this site © Copyright 2001 Fellowes, Inc.. All rights reserved.
200 Cascade Boulevard
Milford, CT 06460
Terms of Sale for Online Sales
By submitting an order, you represent and warrant that all personal information you have entered for the order is valid. You cannot cancel or change an order once it has been submitted. All orders are expressly conditioned upon acceptance by Neato. We issue a confirming acknowledgment for each accepted order. You should notify us immediately if discrepancies are noted in the acknowledgment. Prices do not include shipping, handling and taxes which shall be charged on all orders as applicable.
You may choose an expedited UPS service at an additional cost to you. Your orders will normally ship within 24 hours of acceptance of your order if the items selected are in stock. All ship and delivery dates specified on Neato's website are estimates and are subject to change. Neato will not be responsible for delays by the shipper. Delivery of all products shall be made f.o.b. point of shipping and risk of loss or damage to the products shall pass to you upon shipment.
Products offered through this website shall be subject to the Return Policy set forth above, and may also be warranted through a written limited warranty provided in connection with such product. You may obtain a copy of the limited warranty applicable to a Neato product free of charge at any time by contacting Neato Customer Service at 1-800-984-9800.
To the extent permitted by applicable law, THE FOREGOING RETURN POLICY AND ANY APPLICABLE WRITTEN LIMITED WARRANTY INCLUDED WITH A PRODUCT ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO PRODUCTS, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, REGARDLESS OF WHETHER NEATO KNOWS OR HAS REASON TO KNOW OF YOUR PARTICULAR NEEDS. EXCEPT FOR THE EXPRESS RIGHTS STATED IN THESE TERMS, PRODUCTS ARE BEING PROVIDED "AS IS" WITH ALL FAULTS, AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU. If implied warranties may not be disclaimed under applicable law, then ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE RETURN POLICY PERIOD. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. The Return Policy and any applicable written limited warranty give you specific legal rights, and you may also have other rights which vary from state to state.
LIMITATION OF LIABILITY
IN NO EVENT SHALL NEATO BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING FROM OR CONNECTED WITH THIS AGREEMENT OR YOUR USE OR THE PERFORMANCE OF THE PRODUCT, REGARDLESS OF WHETHER NEATO KNOWS OR HAS REASON TO KNOW OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
IN NO EVENT WILL NEATO'S LIABILITY FOR ANY CLAIM OF ANY KIND, WHETHER BASED IN CONTRACT, WARRANTY, TORT, STRICT LIABILITY OR OTHERWISE, FOR ANY LOSSES OR DAMAGES ARISING OUT OF, CONNECTED WITH, OR RESULTING FROM, THIS AGREEMENT OR THE PERFORMANCE OR BREACH THEREOF, OR THE PRODUCT OR THE USE OR PERFORMANCE THEREOF, EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.
Protecting your privacy is very important to Neato ("Neato," "we," or "us"). We take the protection of your personal information very seriously. This policy is intended to help you understand how Neato collects, uses and safeguards the information you provide on our website.
If you browse Neato's website, you may generally do so anonymously without providing any personal information. However, there are cases where we may ask you for personal data. For example, when you place an order for a product, we need to know your name, Email address, mailing address, credit card number and expiration date. This information is required so that we can process and fulfill your order, send an order or shipping confirmation, as well as notify you of your order status. All Internet transactions with Neato are performed on a secure server that encrypts your credit card information to ensure it is not read by unauthorized third parties.
When you purchase products online from Neato or otherwise request product information, we will give you the opportunity to be added to our list to receive Email regarding product updates, special offers, important issues and new products. If you do not wish to receive Email updates, you can simply elect not to be added to the list. In addition, if you change your mind or wish to update or delete personal information (such as your zip code), we will endeavor to correct, update or remove the personal data you give us. You can do this by contacting our Customer Support organization at the contact points specified below.
Neato does not rent, sell or otherwise distribute to third parties your personal information entered on this site. While we use all reasonable efforts to safeguard the confidentiality of your information, Neato will have no liability for disclosure of any information obtained due to errors in transmission or the unauthorized acts of third parties. Neato also reserves the right to change or update this policy, or any other policy or practice, at anytime, with reasonable notice to users of its website. Any changes or updates will be effective immediately upon posting to the Neato site.
We may share statistical or aggregated non-personal information about our users with advertisers, business partners, sponsors and other third parties. This data is used to customize Neato website content and advertising to deliver a better experience to our users.
Neato reserves the right to disclose user information in special cases, when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Neato website users, or anyone else that could be harmed by such activities. We may disclose personal information without notice to you in response to a subpoena or when we believe in good faith that the law requires it or to respond to an emergency situation.
POLICIES FOR CHILDREN
Neato does not knowingly collect or use any personal information from users under 13 years of age.
Please be advised that our website contains links to third-party websites. The linked sites are not under the control of Neato, and we are not responsible for the contents or privacy practices of any linked site or any link on a linked site.
COOKIES AND IP TRACKING
"Cookies" are pieces of information stored on your computer by the websites you visit. This site uses "cookies" to remember and process items in your shopping cart, store order information such as name, shipping address and products ordered, and for other site administration purposes. If for any reason you wish to not take advantage of cookies, you may have your browser not accept them, although this may disable or render unusable some of the features of the Neato website.
The Neato website also may detect and use your IP address or domain name for internal traffic monitoring and capacity purposes or to otherwise administer our website. No personal information is obtained, rather just the patterns of usage of our various users may be tracked to provide you with improved service and content based on aggregate or statistical reviews of user site traffic patterns.
200 Cascade Boulevard
Milford, CT 06460